Cancellation Policy: Union Salon adheres to a 24 Hour Cancellation Policy. Same day cancellations or a "No Show" for an appointment may result in a minimum charge of 50% of the service cost. The charge will be collected at the time of the next appointment. Cancellations made with less than 24 hour notice are difficult to fill and greatly affect a stylist’s schedule and can often impede another client from scheduling in that time slot. We are greatly understanding that life and emergencies happen and do appreciate sick clients staying home, so do not hesitate in communicating your needs to our Client Services Team. Please call the salon at least 24 hours before your scheduled appointment time to reschedule.
Late Arrival Policy: Please communicate with us if you are going to be late for your appointment by calling 303-989-3000. If you will be later than 15 minutes for your appointment, keep in mind that we may need to reschedule your service and/or charge a cancellation fee. Performing some services with late arrival can lead to incomplete services and have a negative impact on the desired results of that service. Late arrivals for salon appointments impact the smooth operation of a stylist’s schedule and impact other guests’ services as well. Abbreviated services due to late arrival will still be charged for the original service total. In the event that your stylist is running behind schedule for your appointment due to unforeseen issues within the schedule or complications with other services earlier in the day, we will make every effort to contact you by phone, well in advance of your arrival time.
Appointment Deposits: Salon appointments greater than 3 hours, such as color corrections, bridal parties and extension services may require a booking deposit in order to secure the longer booking time. The deposit amount will be applied to the appointments overall service total. If there is a violation of the Cancellation Policy, the Appointment Deposit will be forfeited and we will not be able to apply it towards your next salon service.
Protecting Your Salon Services
Chemical Services can have varying results based on your individual hair type, history and general hair condition. It is extremely important that clients make their stylists’ aware of any and all processes that have been applied to the hair; including but not limited to boxed colors/dyes, medications, previous lightening services, hard water/well water, etc.
Your clothes may be exposed to chemicals/products despite our best efforts to protect them. If you prefer, you may elect to dress down in one of our smocks to avoid this risk.
Please understand that salon chemicals/products can have unexpected and undesired effects on the metals in your jewelry. Take a moment to remove and keep safe these items for the duration of your service. Union Salon is not responsible for lost or damaged personal items.
POST SERVICE, WAIT A FULL 48-72 HRS BEFORE SHAMPOOING:
During most chemical services, the cuticle layer of the hair is opened, making it easy for product/color to penetrate the hair shaft. It can take up to three days for the cuticle layer to fully close, so the longer you wait to shampoo your hair after your service, the longer that service will last between salon visits.
USE ONLY PROFESSIONAL SALON PRODUCTS (SULFATE-FREE:
Non-professional grade products contain detergents and fillers that can strip color/chemical products and much needed natural oils and moisture from the hair. These undesirable ingredients can also leave a coating on the hair making it harder for your chemical service to penetrate. Sulfate-free professional products help support that service you just spent hours and dollars achieving. Your stylist can recommend a product regimen that is perfect for you and supports the longevity of your results.
ASK YOUR STYLIST FOR PRODUCTS WITH SUPPORT ADDITIVES:
Services such as smoothing treatments, all-over color, highlights/blonding and fashion color may benefit from additional support. Your stylist can customize a shampoo and/or mask that includes supportive additives such as pigment or protein that when used regularly used, will keep your service looking fresh between salon visits.
TURN DOWN WATER TEMPERATURE:
Though hot showers feel amazing to some, it isn’t so great for your hair color and some chemical services. Hot water on hair forces the cuticle open, allowing your results to wash out while shampooing and conditioning. To prevent this, try shampooing with warm water and then rinse with cold water after conditioning. The warm water will allow the shampoo and conditioner to penetrate and cleanse, while the cold water will help seal in the moisture from your conditioner while preventing color from fading by sealing the hair’s cuticle.
WASH HAIRLESS OFTEN:
Washing your hair every day is something you want to avoid if you want hair color and chemical services to last longer. Not only are you washing away the natural oils that moisturize and keep your service looking fresh, you also wash away a little bit of your hair dye or other products every time you wash your hair. Try washing your hair every other day or even 2-3 times a week to keep your color and other services locked in.
USE LEAVE-IN TREATMENTS/HEAT PROTECTANT SPRAY:
Colored and chemically treated hair needs extra hydration and protection from the sun and hot styling tools, to prevent color fade, damage, and loss of nutrients. Leave-in treatments/heat protectants will help keep your hair smooth, hydrated and protected. One with UV protection will prevent color fade from the sun.
Chlorine is a chemical bleaching agent that cleans pools and will strip color and other chemical services from your hair when enjoying a sunny pool day. Blondes may turn a greenish tint, darker shades may become dull, dry out, and lose shine. Avoid getting hair in chlorinated water, try a swimmer’s cap or get your hair wet in the shower and apply conditioner but don’t rinse it out. This will create a barrier on the hair shaft so that the chlorine won’t penetrate.
KEEP UP WITH YOUR TRIMS:
Dead ends won’t hold color or other chemical services and will fade fast, so make sure you are cutting off those dead ends every 6-8 weeks so your color looks fresh from root to tips.